National?s Emerald Aisle, available to all Emerald Club members, is flawless. After deplaning, I follow the signs for ?rental cars.? Simple. At the car rental center, I bypass National?s counter and go straight to their Emerald Aisle where all the cars are located. Simple. (And there?s always a customer service representative in the Emerald Aisle just in case you do have a question). I choose any car from the Aisle and drive away. Simple.
When I return my car, I know I?ll be welcomed with a friendly representative once again. National?s customer service is always outstanding. One time I made an off-the-cuff remark to the National rep when I returned my car stating that it was so busy in the Emerald Aisle when I had arrived, that I only had two cars to choose from. I wasn?t complaining, but rather commenting on my situation. I then proceeded to the airport. By the time I went through security and reached my gate, I had an email from the manager of that particular airport location letting me know how sorry she was that there wasn?t a wider selection of cars. She informed me that there would be a free rental day on my next Emerald Aisle statement. Now that?s customer service. Again, simple.
Source: http://blog.cbtravel.com/?p=7225
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